Shipping

• Ready-to-ship items: Usually process in 1-3 business days, with about 5-10 business days in transit.
• Made-to-order items: Standard production and delivery timing is typically 4-6 weeks, depending on fixture complexity and destination.
• Expedited air delivery: When available, expedited air delivery is typically 1-3 weeks.
• Tracking: Tracking details are shared after the order is prepared and handed off to the carrier.
• Duties & taxes: Duties and taxes are covered where applicable for standard eligible orders. Remote-area or special freight charges will be confirmed before shipment.

Returns

• Return window: Eligible standard items may be returned within 60 days after delivery confirmation.
• Authorization required: Contact us before returning an item so we can confirm eligibility and provide return instructions.
• Condition: Returned items must be unused, uninstalled, unmodified, and in complete original packaging.
• Custom items: Custom, made-to-specification, final-sale, or project-specific fixtures are generally non-returnable.
• Damage or missing parts: Report visible damage, defects, or missing parts within 7 days of delivery.

Size Planning

• Check the listed fixture dimensions against your ceiling height, table or island size, walkway clearance, and nearby doors or furniture.
• For dining tables and kitchen islands, many pendant and chandelier installations use about 30-36 in of clearance above the tabletop or counter surface.
• For wall sconces, confirm mounting height, wall projection, mirror or cabinet clearance, and whether the junction box position works with the fixture shape.
• For chandeliers and ceiling fixtures, confirm ceiling height, fixture drop, canopy location, and safe walking clearance before ordering.

Installation

• Hardwired fixtures should be installed by a qualified electrician.
• Confirm site voltage, bulb type, dimmer compatibility, ceiling or wall support, and local electrical requirements before installation.
• Product measurements are planning references. Always follow the product installation instructions and project-specific electrical requirements.

Customization Support

• Many ARDEN LUME fixtures can be reviewed for project-specific needs such as custom size, hanging length, finish direction, color temperature, or quantity planning.
• Availability depends on the fixture, production stage, material, and order quantity. Please contact us before ordering if a dimension, finish, or installation condition must be confirmed.
• For custom or made-to-specification fixtures, production time may be longer and returns are generally not available after approval.

Project Support

• For designers, builders, and larger home projects, share room dimensions, ceiling height, reference photos, fixture quantities, and target delivery timing.
• We can help review scale, placement, finish coordination, and product-fit questions, but final electrical, structural, and code requirements must be confirmed by qualified local professionals.

Product Documents

• Product support files such as installation guides, specification sheets, wiring diagrams, care notes, or project documents will be added here when available for this item.
• If a file is not listed yet, contact us with the product name or product link and we will help confirm the available documentation.
• For installation, always follow the latest product instructions and have hardwired fixtures installed by a qualified electrician.