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Payment & Security

Payment & Security

Arden Lume uses Shopify checkout and supported payment providers to process online orders securely. Available payment methods are shown at checkout and may vary by country, currency, device, and order.

Payment Processing

  • Payments are completed through the checkout methods displayed for your order.
  • Arden Lume does not store full card details.
  • Orders may be subject to payment verification, fraud screening, or additional confirmation before fulfillment.
  • Prices and shipping charges are shown in the selected storefront currency and confirmed at checkout.

Refunds

Inspection normally takes 3–5 business days after an authorized return reaches the assigned facility. Approved refunds are issued to the original payment method within 7–14 business days after inspection approval. Your bank or card issuer may take a further 3–10 business days to post the credit. Mandatory local refund deadlines take priority, and earlier orders retain the terms promised at purchase. For complete eligibility, shipping-responsibility, and refund terms, see our Return & Refund Policy.

Payment Questions

Email support@ardenlumelighting.com and include your order number. Support is available Monday-Friday, and we aim to reply within 1 business day.