Track My Order

After your order is dispatched and accepted by the carrier, we send a shipping confirmation email containing the tracking number and carrier link.

When Tracking Becomes Available

All current storefront products are fulfilled directly from our Zhongshan, Guangdong, China facility. Handling takes 3–5 business days before dispatch, and transit normally takes 7–13 business days after dispatch, for a total estimated delivery time of 10–18 business days after order confirmation. Tracking may not appear during the handling period, and the first carrier scan may take additional time to display.

How to Check Your Shipment

Open the shipping confirmation email and use the tracking number or carrier link provided.
Check your spam or junk folder if the shipping email is not in your inbox.
If you created a customer account, review the order status at My Account.
Multi-carton orders may have more than one tracking number and may arrive separately.

Need Help?

If no shipping confirmation arrives after the published handling window, tracking has not updated for several business days, or the carrier marks the shipment delivered but it is missing, email support@ardenlumelighting.com with your order number.

You may also call +1 307-400-6088. Customer support is available Monday-Friday, and our team aims to reply within 1 business day.

For the complete fulfillment and delivery terms, see our Shipping Policy.