Terms of Service
Terms of Service
Last updated: July 12, 2026
This website is operated by ARDEN LUME. Throughout the site, the terms "we", "us", and "our" refer to ARDEN LUME. By visiting our website or purchasing from us, you agree to these Terms of Service and to any additional policies referenced on this website, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.
Please read these terms carefully before using our website or placing an order.
Online Store Terms
By using this site, you confirm that you are at least the age of majority in your jurisdiction or that you have permission from a parent or guardian.
You may not use our products, website, or services for any unlawful, unsafe, abusive, fraudulent, or unauthorized purpose.
Product Information
We work to present product information accurately, including dimensions, materials, finish, voltage, light source, installation type, and product images.
However, lighting products may vary due to hand-finishing, natural materials, photography, screen settings, production batches, and manual measurement. Slight variation in color, texture, finish, veining, grain, and dimensions is expected for many premium fixtures and does not automatically constitute a defect.
Customers are responsible for reviewing product specifications before purchase. If a fixture must meet exact project requirements, contact us before ordering.
Electrical and Installation Responsibility
Lighting fixtures should be installed by a qualified electrician or licensed professional in accordance with local electrical codes and building requirements.
ARDEN LUME is not responsible for damage, injury, code violations, installation failure, or product malfunction caused by improper installation, incompatible wiring, incorrect voltage, unsuitable dimmers, unauthorized modification, or misuse.
Orders
We reserve the right to accept, decline, cancel, or limit any order where necessary, including cases involving suspected fraud, pricing errors, product unavailability, address issues, payment failure, compliance concerns, or unusual order activity.
An order confirmation does not guarantee final acceptance if a material error, stock issue, payment issue, or fulfillment issue is discovered.
Pricing and Availability
Prices, promotions, shipping rates, product availability, and specifications may change without notice. We reserve the right to correct errors, inaccuracies, or omissions at any time.
If a pricing or product information error affects your order, we may contact you to confirm whether you wish to proceed under corrected terms.
Custom and Project Orders
Customer-requested custom size, finish, hanging length, project configuration, or made-to-specification work may require separate written confirmation. Any different lead time, cancellation limit, or return restriction must be clearly disclosed and accepted in writing before production.
A standard catalog configuration offered through storefront checkout remains covered by the default Return & Refund Policy even when it is prepared after the order. Once an approved customer-requested customization begins, cancellation or revision may be unavailable or subject to documented additional cost.
Payment
Payment must be completed through the checkout methods available on our website. We do not store full card details. Payments are processed through third-party payment providers.
Your order may be subject to fraud screening, payment verification, or additional confirmation before fulfillment.
Shipping, Duties, and Taxes
Shipping terms are described in our Shipping Policy. Free standard shipping is available with no minimum order value for orders to our 11 supported destinations. ARDEN LUME pays import duties, import VAT/GST where applicable, and standard customs-clearance fees. Any sales tax required by law is shown at checkout. Optional expedited, project, or special handling services are quoted separately and require written approval before fulfillment.
Returns, Refunds, and Warranty
Returns, refunds, and warranty requests are governed by our Return & Refund Policy. Eligible standard items may be returned by mail within 60 calendar days after confirmed delivery only if they meet the return conditions and receive written authorization before shipment.
Visible transit damage, a wrong item, or missing parts must be reported within 7 calendar days after confirmed delivery with clear evidence. This 7-day notice period does not apply to verified manufacturing defects. A verified manufacturing defect reported within 60 days is handled under the Return & Refund Policy; a qualifying defect reported after 60 days and within 1 year is handled under the 1-Year Limited Warranty.
Third-Party Services
Our website may use third-party platforms, payment providers, analytics tools, shipping carriers, review tools, marketing services, or embedded services. Your use of third-party tools may be subject to those third parties' own terms and privacy policies.
Intellectual Property
All website content, including text, images, logos, product names, graphics, layouts, and design materials, is owned by or licensed to ARDEN LUME unless otherwise stated. You may not copy, reproduce, modify, distribute, or use our content without written permission.
Prohibited Uses
You may not use this site or its content to violate laws or regulations, infringe intellectual property rights, submit false or malicious content, upload harmful code, interfere with website security, collect personal information without authorization, or attempt fraud, chargeback abuse, or unauthorized access.
Limitation of Liability
To the fullest extent permitted by law, ARDEN LUME is not liable for indirect, incidental, special, consequential, or punitive damages arising from website use, product use, installation, delay, lost opportunity, or inability to use a product.
Nothing in these terms limits rights that cannot be limited under applicable law.
Changes to Terms
We may update these Terms of Service from time to time by posting a revised version on this website. Continued use of the website after changes are posted means you accept the updated terms.
Business Information
This website is operated by Arden Lume LLC.
U.S. corporate office: 30 N Gould St Ste N, Sheridan, WY 82801, United States
Authorized return processing address (returns by prior written authorization only): 1970 W Holt Ave, Pomona, CA 91768, United States
All current storefront products are fulfilled directly from our Zhongshan, Guangdong, China facility. The Pomona address is an authorized return processing location only. It does not hold current ready stock, is not a walk-in retail location, and is not the origin of shipment. The Wyoming corporate office is not a return address.
Customer service phone: +1 307-400-6088
Customer service email: support@ardenlumelighting.com
General business email: info@ardenlumelighting.com
Online store: https://ardenlumelighting.com
Contact
For questions about these terms, contact: info@ardenlumelighting.com