Terms of Service

Last updated: June 18, 2026

This website is operated by ARDEN LUME. Throughout the site, the terms "we", "us", and "our" refer to ARDEN LUME. By visiting our website or purchasing from us, you agree to these Terms of Service and to any additional policies referenced on this website, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.

Please read these terms carefully before using our website or placing an order.

Online Store Terms

By using this site, you confirm that you are at least the age of majority in your jurisdiction or that you have permission from a parent or guardian.

You may not use our products, website, or services for any unlawful, unsafe, abusive, fraudulent, or unauthorized purpose.

Product Information

We work to present product information accurately, including dimensions, materials, finish, voltage, light source, installation type, and product images.

However, lighting products may vary due to hand-finishing, natural materials, photography, screen settings, production batches, and manual measurement. Slight variation in color, texture, finish, veining, grain, and dimensions is expected for many premium fixtures and does not automatically constitute a defect.

Customers are responsible for reviewing product specifications before purchase. If a fixture must meet exact project requirements, contact us before ordering.

Electrical and Installation Responsibility

Lighting fixtures should be installed by a qualified electrician or licensed professional in accordance with local electrical codes and building requirements.

ARDEN LUME is not responsible for damage, injury, code violations, installation failure, or product malfunction caused by improper installation, incompatible wiring, incorrect voltage, unsuitable dimmers, unauthorized modification, or misuse.

Orders

We reserve the right to accept, decline, cancel, or limit any order where necessary, including cases involving suspected fraud, pricing errors, product unavailability, address issues, payment failure, compliance concerns, or unusual order activity.

An order confirmation does not guarantee final acceptance if a material error, stock issue, payment issue, or fulfillment issue is discovered.

Pricing and Availability

Prices, promotions, shipping rates, product availability, and specifications may change without notice. We reserve the right to correct errors, inaccuracies, or omissions at any time.

If a pricing or product information error affects your order, we may contact you to confirm whether you wish to proceed under corrected terms.

Custom and Project Orders

Custom size, custom finish, custom hanging length, project quantity, and made-to-specification orders may require separate confirmation. These orders may have different lead times, cancellation limits, and return restrictions.

Any approved customization should be confirmed in writing before production begins.

Payment

Payment must be completed through the checkout methods available on our website. We do not store full card details. Payments are processed through third-party payment providers.

Your order may be subject to fraud screening, payment verification, or additional confirmation before fulfillment.

Shipping, Duties, and Taxes

Shipping terms are described in our Shipping Policy. For standard eligible orders, ARDEN LUME covers duties, taxes, import charges, and brokerage fees required for delivery. Exceptional remote-area, special-service, or project-related charges may require written confirmation before shipment.

Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy. Eligible returns require written authorization before any item is shipped back.

Third-Party Services

Our website may use third-party platforms, payment providers, analytics tools, shipping carriers, review tools, marketing services, or embedded services. Your use of third-party tools may be subject to those third parties' own terms and privacy policies.

Intellectual Property

All website content, including text, images, logos, product names, graphics, layouts, and design materials, is owned by or licensed to ARDEN LUME unless otherwise stated. You may not copy, reproduce, modify, distribute, or use our content without written permission.

Prohibited Uses

You may not use this site or its content to:

Violate laws or regulations
Infringe intellectual property rights
Submit false, misleading, abusive, or malicious content
Upload viruses, malware, or harmful code
Interfere with website security or operation
Collect personal information without authorization
Attempt fraud, chargeback abuse, or unauthorized access

Limitation of Liability

To the fullest extent permitted by law, ARDEN LUME is not liable for indirect, incidental, special, consequential, or punitive damages arising from website use, product use, installation, delay, lost opportunity, or inability to use a product.

Nothing in these terms limits rights that cannot be limited under applicable law.

Changes to Terms

We may update these Terms of Service from time to time by posting a revised version on this website. Continued use of the website after changes are posted means you accept the updated terms.