Returns & Warranty

This page summarizes ARDEN LUME's return and warranty terms. For the complete and controlling terms, see our Return & Refund Policy.

Eligible Returns

Unless clearly identified otherwise before purchase, standard product configurations offered through storefront checkout may be returned by mail within 60 calendar days after confirmed delivery if they are new, unused, uninstalled, unmodified, complete, in original packaging, and approved in writing before shipment.

Customer-requested custom or made-to-specification work, project-specific products, and final-sale items are non-returnable only when the exception is clearly disclosed and accepted before production.

Return Shipping

The customer is responsible for return shipping on change-of-mind, size-preference, finish-preference, or project-change returns. ARDEN LUME covers approved return or replacement shipping for a wrong item, visible transit damage or missing parts reported within 7 calendar days, and verified manufacturing defects.

Delivery-Condition Claims

Report visible transit damage, a wrong item, or missing parts within 7 calendar days after confirmed delivery. Keep all packaging and provide the order number, shipping label, packaging photos, and clear evidence of the issue.

Manufacturing Defects

The 7-day delivery-condition deadline does not apply to manufacturing defects. A verified manufacturing defect reported within 60 calendar days is handled under the Return & Refund Policy and may qualify for repair support, replacement, or refund. A qualifying defect reported after 60 days and within 1 year is handled under the 1-Year Limited Warranty.

Refund Timing and Fees

ARDEN LUME does not charge a restocking fee or deduct payment-processing fees from an eligible product refund. The customer will receive any approved refund to the original payment method within 14 calendar days after ARDEN LUME receives the authorized return. This period includes inspection and refund processing.

Start a Claim

Email support@ardenlumelighting.com with the order number, product name, photos, installation status, and a short explanation of the issue.

Phone: +1 307-400-6088
Legal business: Arden Lume LLC
U.S. corporate office: 30 N Gould St Ste N, Sheridan, WY 82801, United States
Support hours: Monday-Friday. Our team aims to reply within 1 business day.

The Wyoming corporate office is not a return address. Approved returns require order-specific written instructions. You can also use our Contact Us page.