Frequently Asked Questions
Find clear answers about shipping, returns, product sizing, packaging, payment, and warranty. For order-specific help, email support@ardenlumelighting.com. We aim to reply within 1 business day, Monday-Friday.
How long does shipping take?
How long does shipping take?
All products currently offered on the storefront are fulfilled directly from our Zhongshan, Guangdong, China facility. Handling takes 3–5 business days, followed by 7–13 business days in transit after dispatch. The total estimated delivery time is 10–18 business days after order confirmation. Business days exclude weekends and public holidays.
Does my piece come in any packaging?
Does my piece come in any packaging?
Yes. Premium lighting is packed for long-distance delivery with protective materials selected for the fixture type, such as reinforced cartons, foam protection, separate glass or shade packing, wood framing, and multi-carton handling for large chandeliers or fragile stone, glass, crystal, and metal fixtures. Please keep all packaging until the item has been inspected.
Do you ship internationally?
Do you ship internationally?
Yes. Checkout currently supports Australia, Canada, India, Indonesia, Japan, Malaysia, Myanmar (Burma), Saudi Arabia, Singapore, Thailand, and the United States. We do not currently offer checkout delivery to South Korea, the United Kingdom, or the European Union.
Free standard shipping is available with no minimum order value in the 11 supported destinations. ARDEN LUME pays import duties, import VAT/GST where applicable, and standard customs-clearance fees. Any sales tax required by law is shown at checkout.
What payment methods do you accept?
What payment methods do you accept?
Payment methods available for your country and order are shown at checkout. Payments are processed through Shopify and supported payment providers. Arden Lume does not store full card details.
What are your sizing options?
What are your sizing options?
Available dimensions and configurations are listed on each product page. For custom size, hanging length, finish, voltage, or project quantities, email info@ardenlumelighting.com before ordering so we can confirm feasibility, lead time, and pricing.
What is your return policy?
What is your return policy?
Unless clearly identified otherwise before purchase, a standard catalog item may be returned by mail within 60 calendar days after confirmed delivery if it is new, unused, uninstalled, unmodified, complete, in original packaging, and authorized in writing. Customers pay preference-based return shipping; ARDEN LUME covers approved return or replacement shipping for a wrong item, visible transit damage or missing parts reported within 7 calendar days, and verified manufacturing defects. Eligible returns have no restocking fee or payment-processing-fee deduction, and any approved refund is received within 14 calendar days after we receive the authorized return. Direct exchanges are not available. See our Return & Refund Policy.
What warranty is included?
What warranty is included?
Visible transit damage, a wrong item, or missing parts should be reported within 7 calendar days after confirmed delivery. Manufacturing defects are not subject to that 7-day delivery-condition deadline: a verified manufacturing defect reported within 60 days is handled under the Return & Refund Policy, and a qualifying defect reported after 60 days and within 1 year is handled under the 1-Year Limited Warranty. See our complete policy.