Return & Refund Policy

Return & Refund Policy

Last updated: July 13, 2026

ARDEN LUME accepts returns of eligible standard lighting products and publishes one default return policy for the products offered through normal storefront checkout. This policy explains eligibility, authorization, return shipping, delivery-condition claims, manufacturing defects, refund timing, and warranty coverage.

Unless a product page or written order confirmation clearly identifies a customer-requested custom, made-to-specification, project-specific, final-sale, or non-returnable item before purchase, a standard product configuration offered through storefront checkout is treated as an eligible standard item. A standard catalog item does not become non-returnable merely because it is prepared after the order is placed.

Return Window and Condition

Eligible standard items may be returned within 60 calendar days after confirmed delivery.

To qualify, the item must be:

• New, unused, uninstalled, and unmodified
• Complete with all accessories, mounting hardware, manuals, parts, and protective materials
• In the original packaging and suitable for safe return transit
• Free from scratches, wiring changes, installation marks, wear, customer-caused damage, or missing parts
• Approved through our written return-authorization process before shipment

Return Authorization

Email support@ardenlumelighting.com before returning an item. Include the order number, item and quantity, reason for return, product photos, packaging photos, and photos or video of any reported issue.

Our team will confirm eligibility and provide written instructions. Returns sent without authorization may be refused or excluded from refund.

Return Method and Address

Returns are accepted by mail only and require written authorization before shipment. After a return is approved, ARDEN LUME will provide the correct mailing address and return instructions for that order.

Authorized Return Processing Address (returns by prior written authorization only):
1970 W Holt Ave
Pomona, CA 91768
United States

The Pomona address is an authorized return processing location only. It does not hold current ready stock, is not a walk-in retail location, and is not the origin of shipment. Do not send returns to the Wyoming corporate office, China fulfillment facility, or any address without written authorization and order-specific instructions.

Return Shipping Responsibility

For preference-based returns, the customer is responsible for arranging and paying return shipping. For a wrong item, approved transit-damage or missing-part claim, or verified manufacturing defect, ARDEN LUME is responsible for the approved return or replacement shipping.

Exchanges

ARDEN LUME does not process direct exchanges. Return an eligible item after authorization and place a new order for the replacement selection.

Order Cancellation

Within 24 Hours

An order may usually be cancelled within 24 hours if production, packing, customization, or dispatch has not begun.

After 24 Hours

Cancellation depends on the order's production or fulfillment status. If materials have been prepared, customer-requested customization has started, production has begun, or the item is packed, cancellation may be unavailable or a documented cancellation cost may apply.

After Shipment

Once an order has shipped, it cannot be cancelled. If the item is eligible for return, this policy applies after delivery.

Refused Delivery

If a customer refuses delivery without prior written approval, only documented carrier return charges, storage fees, or customer-caused destination charges actually incurred may be deducted where permitted by law. ARDEN LUME does not charge a restocking fee.

Non-Returnable Items

The following are not eligible for preference-based return except where required by law or where a verified manufacturing defect is confirmed:

• Customer-requested custom size, finish, color, cable length, canopy, electrical configuration, engraving, or other made-to-specification work accepted in writing before production
• Project-specific products or final-sale items clearly identified as non-returnable before purchase
• Installed, modified, rewired, altered, or customer-damaged products
• Items missing original packaging, accessories, parts, or hardware
• Bulbs, consumables, batteries, replacement parts, or loose accessories after opening or use
• Optional expedited, special-handling, remote-area, installation, design, or other separately quoted services already completed

Standard storefront configurations remain covered by the default 60-day policy even when prepared after the order. A custom exception must be clearly disclosed and accepted in writing before production.

Refund Timing and Fees

After ARDEN LUME receives an authorized return, we inspect the item and determine whether it meets this policy.

The customer will receive any approved refund to the original payment method within 14 calendar days after ARDEN LUME receives the authorized return. This single 14-day period includes inspection and refund processing.

ARDEN LUME does not charge a restocking fee for eligible returns and does not deduct payment-processing fees from an eligible product refund. Preference-based return shipping remains the customer's responsibility. Optional expedited or separately quoted services already completed are not refundable unless the return is caused by our error or applicable law requires otherwise.

Transit Damage, Wrong Items, Missing Parts, and Manufacturing Defects

Report visible transit damage, a wrong item, or missing parts within 7 calendar days after confirmed delivery. Keep all packaging and include the order number, shipping label, outer-carton photos, inner-packaging photos, and clear photos or video of the issue.

This 7-day notice period applies only to delivery-condition claims. It does not limit claims for verified manufacturing defects.

A verified manufacturing defect reported within 60 calendar days after confirmed delivery is handled under this Return & Refund Policy and may qualify for repair support, replacement, or refund. A qualifying manufacturing defect reported after 60 days and within 1 year is handled under the 1-Year Limited Warranty.

1-Year Limited Warranty

ARDEN LUME provides a 1-Year Limited Warranty against qualifying manufacturing defects in materials and workmanship under normal use, beginning from confirmed delivery.

The warranty does not cover improper installation, incompatible voltage or dimmer use, misuse, modification, environmental exposure, normal wear, bulbs or consumables, installation labor, or natural variation in stone, glass, wood, fabric, brass, ceramic, and other hand-finished materials.

Product Tolerances and Material Variation

Natural and hand-finished materials can vary in veining, grain, texture, tone, patina, dimensions, and translucency. Minor handcrafted variation that does not affect safe use is not normally a manufacturing defect.

Regional Consumer Rights

This policy does not limit rights available under applicable consumer-protection law. Where local law provides stronger rights, those rights apply.

Contact

Return, refund, damage, and warranty support: support@ardenlumelighting.com
Customer support phone: +1 307-400-6088
Legal business: Arden Lume LLC
U.S. corporate office: 30 N Gould St Ste N, Sheridan, WY 82801, United States

Support is available Monday-Friday. Our team aims to reply within 1 business day. The Wyoming corporate office is not a return address.