Shipping policy
Last updated: August 22, 2026
ARDEN LUME ships premium lighting fixtures with protective packaging and tracked delivery. This policy states the fulfillment route, handling time, transit time, shipping cost, supported destinations, and import-fee treatment that currently apply to storefront orders.
1. Current Fulfillment Route
All products currently offered on the storefront are fulfilled directly from our Zhongshan, Guangdong, China facility.
- Ship-from location: Zhongshan, Guangdong, China
- Handling time: 3–5 business days for order review, preparation, inspection, and packing
- Transit time: 7–13 business days after dispatch
- Total estimated delivery: 10–18 business days after order confirmation
- Route: most orders travel by air from China and complete delivery with the assigned local carrier
The Pomona address is an authorized return processing location only. It does not hold current ready stock, is not a walk-in retail location, and is not the origin of shipment.
2. Order Cut-off Time
Orders placed Monday through Friday before 5:00 PM Eastern Time (ET) enter our processing queue on the same business day. Orders placed after 5:00 PM ET, on weekends, or on public holidays enter processing on the next business day. The published 3–5 business-day handling time still applies.
3. Delivery-Time Definitions
| Fulfillment route | Handling | Transit after dispatch | Total estimate |
|---|---|---|---|
| China direct — all current storefront products | 3–5 business days | 7–13 business days | 10–18 business days after order confirmation |
Handling and transit are separate. Business days exclude weekends and public holidays. Transit begins after the carrier accepts the shipment. Delivery dates are estimates, not guarantees.
4. Supported Destinations
Checkout currently supports these 11 destinations: Australia, Canada, India, Indonesia, Japan, Malaysia, Myanmar (Burma), Saudi Arabia, Singapore, Thailand, and the United States.
ARDEN LUME does not currently offer checkout delivery to South Korea, the United Kingdom, or the European Union.
5. Shipping Cost
Free standard shipping is available with no minimum order value for orders checked out to the 11 supported destinations.
Optional expedited, white-glove, project, remote-access, or other special services are not part of free standard shipping. If requested or required, they are quoted separately and will not be added without written approval before fulfillment.
6. Import Duties, VAT/GST, and Customs Clearance
ARDEN LUME pays import duties, import VAT/GST where applicable, and standard customs-clearance fees for delivery to the supported destinations. Customers should not be asked by the carrier to pay those covered import charges at delivery. Any sales tax required by law is shown at checkout.
7. Tracking
Tracking is sent after the order has been dispatched and accepted by the carrier. Depending on the route, tracking may be provided by DHL, FedEx, UPS, USPS, or a local final-mile carrier. Multi-carton orders can receive more than one tracking number.
8. Packaging
Lighting may be packed with reinforced cartons, foam protection, separate glass or shade packaging, wood framing, or multiple cartons. Keep all packaging until the item has been inspected and accepted.
9. Oversized, Remote, and Project Deliveries
Large chandeliers, fragile fixtures, limited-access addresses, islands, construction sites, and project deliveries can require route confirmation. If the published free standard service cannot be used, we will contact you before fulfillment. We will not add a special-service charge or change the route without written approval.
10. Delivery Inspection
Inspect the shipment promptly. If the carton is damaged, photograph it before opening. Report visible transit damage, a wrong item, or missing parts within 7 calendar days after confirmed delivery and keep all packaging while the claim is reviewed. Manufacturing defects are not subject to this 7-day delivery-condition deadline; verified manufacturing defects are handled under the 60-day Return & Refund Policy and, after 60 days, the 1-Year Limited Warranty.
11. Incorrect or Changed Addresses
Customers are responsible for providing a complete and accurate delivery address. Address changes after dispatch may be unavailable or may require carrier approval.
12. Returns
Authorized Return Processing Address (returns by prior written authorization only):
1970 W Holt Ave, Pomona, CA 91768, United States
All products currently offered on our storefront are fulfilled directly from our Zhongshan, Guangdong, China facility. The Pomona address is an authorized return processing location only. It does not hold current ready stock, is not a walk-in retail location, and is not the origin of shipment. Returns require prior written authorization and order-specific instructions from our support team.
The Wyoming corporate office and China fulfillment facility are not return addresses. Do not send a return unless support@ardenlumelighting.com provides written authorization and order-specific instructions. See the complete Return & Refund Policy.
13. Delays
Carrier disruption, customs review, severe weather, public holidays, force majeure events, or an incorrect address can affect delivery. We will share material updates when available.
14. Contact
Shipping and order support: support@ardenlumelighting.com
Customer support phone: +1 307-400-6088
Trade and project inquiries: info@ardenlumelighting.com